Customer Experience Coordinator (Relief) - Greenville, SC
Skills
- Strong verbal communication and interpersonal skills
- Advanced proficiency with computer programs and practice management software
- High emotional intelligence with the ability to read and respond to customer needs
- Strong multitasking and organizational abilities
- Problem-solving skills and ability to innovate in a dynamic environment
Responsibilities
- Answer incoming calls and handle customer communications promptly and warmly
- Greet customers upon arrival and facilitate check-in process
- Monitor wait times and workflow to improve efficiency and customer satisfaction
- Resolve customer complaints empathetically and proactively
- Process payments and maintain accurate customer records
- Engage with customers during wait times and provide updates to medical staff
- Educate customers on services and follow up post-visit
- Create personalized, welcoming experiences for customers and their pets
Education
- High school diploma or equivalent required
Benefits
- Industry-leading compensation
- 401K plan with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited continuing education opportunities
- Flexible work schedules
- Use of latest equipment and technology
- Generous employee pet discount
- Company outings, contests, and retreats
- Employee referral rewards
Average salary estimate
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