Billing Technical Support (Entry Level)

About Metergy Solutions, LLC. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation.

Our Mission 

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

Role Overview:

We’re seeking a detail-oriented team member to join our Billing Technical Support department. This role is responsible for accessing various data sources to retrieve utility meter reads, processing and transforming data in Excel, and importing it into internal systems.

• Retrieve data from third-party applications and databases.
• Use Excel and internal tools to process and load utility meter data into internal systems.
• Follow established process documentation to ensure accurate and consistent task execution.
• Collaborate with internal departments to ensure data accuracy.
• Identify and report system or data issues; assist in troubleshooting AMR-related problems.
• Track and document issues, requests, and resolutions.
• Notify management of recurring system or data errors.
• Stay informed on system updates and process changes.

• Strong working knowledge of Microsoft Excel (formulas, pivot tables, data filters, etc.).
• Ability to follow documented procedures with consistency and attention to detail.
• Analytical, creative problem-solver with situational awareness.
• Effective communicator with adaptability to changing environments.
• Team player; internal candidates must be in good standing with above-average performance.

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period!

• Company-paid Long-Term Disability and Basic Life Coverage

• Flexible Spending Account (FSA) options

• 401K plan with immediate company match

• Generous Paid Time Off Plan plus 10 paid holidays

• Summer hours to enjoy the weather

• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.