Customer Success Manager
Skills
- Strong communication skills
- Analytical skills, including proficiency in Excel functions
- Empathy and humility
- Tech-savvy with SaaS experience
Responsibilities
- Manage client accounts and enhance user adoption
- Monitor health metrics and conduct regular business reviews
- Educate clients on the Updater platform
- Project manage client-specific initiatives
- Identify account risks and develop mitigation plans
- Collaborate with Sales, Marketing, and Product teams
Education
- Bachelor's degree preferred
Benefits
- Medical, Dental, and Vision Insurance
- Unlimited PTO
- 13 paid company holidays annually
- Updater Stock Options
- 401(k)
- Commuter Benefits
- Personal Wellbeing Subsidy
- New Hire Subsidy
- One Medical Membership
- Short Term Disability Insurance
- Supplemental Life Insurance
- 12 weeks of Primary Caregiver Parental Leave
Average salary estimate
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