Support Specialist
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
The support specialist plays a critical role in our Global Training & Personnel Development department, responding to service requests from our global team. The support role involves understanding business problems and opportunities while applying technical skills in the support of our learning and performance management system, Cornerstone Saba. The ideal candidate would be able to learn how to visualize our entire system, see how the pieces interact, understand how the data flows, and root cause system issues.
Major Duties and Responsibilities:
- Provide tier 1 and tier 2 support for employee questions about training courses, performance reviews, goal setting and skill proficiencies, using the ServiceNow platform.
- Support the configuration, deployment and maintenance of the Global Professional Development Center (PDC), using the Cornerstone Saba Learning, Performance and Skills platform.
- Collaborate with global and regional training and personnel development teams to implement learning and performance initiatives.
- Collaborate with instructional design teams to test and validate SCORM packages, ensuring compatibility and functionality within the Cornerstone platform.
- Generate and analyze reports to track learning metrics, performance trends and compliance.
- Stay current with learning, performance and skills module updates, patches and best practices.
This position is full-time on-site (40 hours per week) Monday through Friday and will reside in the greater Seattle, WA area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
- Downtown Seattle
- Federal Way
- Lynnwood
- Bellevue (Factoria)
Qualifications
MINIMUM QUALIFICATIONS
- Effective verbal and written communications skills
- Strong organizational and prioritizing skills
- Experience with Microsoft Office Applications (Word, Excel, PowerPoint)
- Attention to detail, curiosity, professionalism, integrity, sense of humor
- Excellent attendance practices
- Strong desire to solve problems and care for work standards, efficiency and improving productivity
- Ability to work independently, but also to seek help when needed to accomplish goals
- Fluent in English
DESIRED QUALIFICATIONS
- Interest in the logistics industry or learning management systems is a plus
- Experience supporting Cornerstone Saba cloud platform
- Familiar with SCORM, AICC and xAPI standards and troubleshooting
- Experience using the ServiceNow platform
Additional Information
Expected base pay: $30-35 per hour
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
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