Customer Experience Representative

Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines

• Provide a positive first point of contact with customers who may be having an issue.
• Utilize ticketing and several proprietary software systems.
• Escalate customer issues appropriately and report emergency situations to management.
• Handle requests and projects as directed in a timely manner.
• Update multiple systems with most up-to-date information.
• Perform Q/A Testing on systems as needed.
• Work cross-departmentally to streamline processes.
• Support fueling locations and vendors in alignment with dispatching and troubleshooting protocols.
• Dispatch maintenance issues using a variety of Standards of Procedures (SOPs) and Service Level Agreements (SLAs) to vendors nationwide.
• Perform other duties as assigned.

• Available to work Tuesday- Saturday 7-3 pm CST
• High school diploma or GED required.
• 1+ years of experience in a customer service role preferred.
• Proficiency with the Microsoft Office suite: Excel, Word, Outlook, OneDrive, etc.
• Strong written and verbal communication skills.
• Strong data entry and reporting capabilities.
• Accurately type 60 WPM.
• Strong attention to detail.
• Availability for flexible scheduling required.
• Ability to work independently and as part of a team.
• Standard software troubleshooting capabilities.

• Remote work environment
• Flexible time off
• End of Year Rest and Recharge
• Medical Insurance (including HSA/FSA accounts)
• Dental Insurance
• Group Term Life Insurance
• Vision Insurance
• Disability Insurance
• Maternity/Paternity Leave
• 401(k)
• Additional & Voluntary Benefits
  

Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.