Acute Care Coordinator

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$39.11 - $48.12 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

June 23, 2025

The Opportunity:

Overview:

THIS WORK MATTERS!

Are you a QMHP certified professional who has a passion for providing vital program service delivery to the community by using trauma informed and equity lens approaches?

**This is a full time position with .88 FTE ( week one- 30 hours, and week two- 40 hours with the possibility to pick up extra shifts outside of the weekly schedule) offers routine telework. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states.  Please indicate in your cover letter which shift(s) you are interested in.

• Weekly scheduled hours: Wed- Fri, alternating Sat, 5pm- 3:30am

The Multnomah County Behavioral Health Call Center is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. 

Staff at the Call Center answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1) Multnomah County Crisis Line
2) 911 transfer line
3) EASA Referral Line
4) Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)
5) Washington County Crisis Line
6) Mental Health Referral Line
7) The CATC/Respite referral line
8) 988 transfer line
7) Latine Mental Health Line

The purpose of the Acute Care Coordinator position is to triage/ crisis intervention on the Multnomah and Washington County Crisis Lines; care coordination across the mental health system for callers, as needed; provide information/referral to community mental health providers; and provide consultation to providers at all levels of acuity in the mental health system.

As the Acute Care Coordinator - Crisis Call Center, duties will include:

Crisis Intervention

• Phone crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations.
• Facilitate access to emergency and crisis services for clients as needed, including coordination with 911, mobile outreach, and UWIC/Hawthorn.
• Provide solution focused interventions to assist clients. This covers a spectrum of mental health needs such as helping a client stabilize while experiencing panic, depression, agitation, delusional thinking, or any other mental health symptoms a client may deem as needing crisis line support.
• These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, and concurrent documentation, while attending to a caller on the phone.

Case Coordination and Documentation

• Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers.
• Service providers may include community corrections agencies, police, drug and alcohol treatment providers, other mental health providers, hospital emergency departments, and residential facilities.
• Document all member/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review. 
• Documentation may also include uploading crisis alerts received by community providers, upload police reports and provide special requested outreach to clients.
• Provide information and directive support to fellow clinicians as needed regarding resources for clients and clarification of policies and procedures.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of  the selection process page.

Required Minimum Qualifications/Transferable Skills:

Education/Training: Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional QMHP-R ) credentialing requirements as required by Oregon Administrative Rules ( OARs) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. QMHP - R within 30 days of hire, current QMHP - R, and/or licensed Board of Oregon (LPC, LCSW, PHD, LMFT, etc.)

• Master's degree in psychology.
• Master's degree in social work.
• Master's degree in a behavioral science field.

Other: 

• This position requires a background investigation, which may include being fingerprinted. 

Preferred Qualifications/Transferable Skills: 

• Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. 
• Respect and appreciation for ethnic and cultural diversity
• Ability to apply an equity, intersectional and anti-racist lens
• Ability to provide information/referrals to community mental health providers.
• Crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations
• Advanced skills in managing sensitive information and ability to support the community.
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities

SCREENING & EVALUATION:

REQUIRED: 

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications; AND
2. Attach a Cover Letter addressing the following: 

• Demonstrate your experience working with diverse vulnerable populations; and providing crisis intervention including risk assessment of clients 
• How you meet the qualifications for this position 
• Why are you interested in this position

3. Attach a copy of your Oregon Licensure and/or QMHP-R Certification and indicate the status of your certification(s)

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
• Phone screen
• Supplemental Questionnaire
• Oral exam
• Consideration of top candidates
• Background, reference, and education checks

ADDITIONAL INFORMATION:
Type of Position: This hourly union-represented position is eligible for overtime
Routine Telework (some in person meetings and some in person trainings)

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our  Core Competencies for all County employees

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the  Disaster Service Worker Information page. 

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jahaira Ramos

Email:

[email protected]

Phone:

+1 (971) 6105392

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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