Family Coach (Human Services Case Manager) - job 1 of 2

Initial Posting Date:

06/09/2025

Application Deadline:

06/16/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join our dynamic Engagement Team at the District 2 Portland-NE Glisan Street Self Sufficiency Office and make a meaningful impact as a Family Coach!

Summary of Duties

As a Family Coach (Human Service Case Manager) you will:

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and makes necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.
• Bilingual (Spanish) is preferred, but not required

Minimum Qualifications

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

Essential Attributes

We are looking for candidates with:

-Experience working with individuals that find it challenging to express themselves verbally.

-Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits. 

-Experience creating and maintaining written documentation of activities concerning individual client cases.

-Experience with case management and assessing customers’ strengths & service needs.

-Capacity to communicate, establish boundaries and set realistic goals/milestones.

-Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Attach a cover letter that demonstrates how you meet the qualifications, requirements, and essential attributes for the position, but it's not required.
• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this application instructional video.
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Position is fast paced at times.
• High volume of individual and family contact. 
• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
• You will have contact with a range of people including some who may be experiencing emotional and financial stress.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important. 
• Employee's work is conducted in offices, participant's homes, and other community sites.
• Hours of work may vary from day to day and may include evenings and weekends.
• Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need.
• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
• Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.
• This is not a remote position.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ryan Bennett. If you contact the recruiter, please include the job requisition number.
• Email: ryan.bennett@odhs.oregon.gov