VP, HR Business Partners

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a Vice President, HR Business Partners to join our growing team.  In this pivotal role, you will report to the Chief People officer and partner with the Csuite to elevate organizational performance and drive a high performance culture.  As the lead partner to the business, you will manage a team of HRBPs to ensure our service catalog is aligned with business needs, develop programs that support our business objectives, foster a culture of inclusivity, and drive employee engagement. As a key member of the leadership team, you will collaborate cross-functionally to align organizational goals with Company operating plan. 

What you’ll be doing (Key Responsibilities): 

• Lead, inspire and align a small team of HRBPs with the key stakeholders in the business 

• Advise the Csuite and key partners in all matters critical to performance management, organizational development, succession and workforce planning  

• Coach leaders to drive high performance culture and develop succession planning strategies 

• Collaborate with HR colleagues to develop best practices for center of excellence functions, including total rewards, learning and development, employee relations and people operations  

• Develop and implement HR strategies aligned with the overall business plan and strategic direction of the company 

• Drive initiatives and partner with people operations to support a high performance culture through workforce analytics and data driven decisions 

• Establish clear goals, performance metrics and accountability practices to drive results across the company 

• Own the Service Level Agreement and accountability for internal clients and lead the team to exceeds results for internal stakeholders 

• Partner with colleagues to drive smart and effective communications that align with overall business initiatives 

• Provide guidance on employee relations issues and ensure compliance with domestic and international labor laws and regulations. 

We're looking for: 

• An experienced leader with a proven track record of developing HR strategies that align with business objectives 

• Bias to action influential team leader with a passion for creating an environment where World class talent thrive and collaborate together to achieve results 

• Confidence and curiousity to challenge others to find the best ideas and solve complex problems  

• Excellent communication and interpersonal skills with an ability to build relationships at all levels 

• Innovative mindset that embraces new ideas and technologies to enhance HR practices 

• Skilled at leading others to drive organizational change 

• Talented at navigating complex issues, working across teams and make sound decisions in a fast-paced environment

• 15+ years of progressive HR leadership experience, ideally in a technology or SaaS environment, preferred in a company with >1,000 employees 

• Proven experience in developing and executing successful HR strategies in alignment with business growth 

• Previous experience as a former Vice President of HRBPs or People Team

• Global experience in people operations with a deep understanding on how to utilize data to drive results 

• Leader, global M&A experience from start to integration 

• Global knowledge of labor laws, employee relations, performance management in the US, EMEA and other countries 

• Proficiency in HRIS and related software applications

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master’s degree or HR certification is preferred

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Range for this salaried position is targeted at $200,000 - $270,000 annually. 
• Bonus/Equity eligible.

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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