Account Executive - SLED

At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.

As a vital member of the Calabrio team, the Account Executive - SLED will play a crucial role in driving the sales of Calabrio Workforce Optimization (WFO) solutions within the State, Local Government, and Education sectors. This position involves identifying prospects, building relationships, and closing sales while navigating government procurement and contracting processes effectively.

The Account Executive will develop and execute a strategic sales plan that aligns with Calabrio's business goals. This role will require strong prospecting abilities, relationship management skills, and a focus on achieving sales quotas while delivering value to public sector clients.

*Please note: This is a 100% remote position; however, candidates must be based in the Northeast region due to territory responsibilities.*

Key Responsibilities:

• Achieve monthly and quarterly sales goals for software and service offerings within the assigned territory.
• Identify, qualify, and close new business opportunities in the SLED market.
• Maintain and grow relationships with existing clients, ensuring customer satisfaction and retention.
• Utilize CRM tools, such as Salesforce.com, to manage sales pipeline and reporting.
• Develop and deliver compelling presentations to stakeholders and decision-makers.
• Collaborate with marketing and product teams to align sales strategies with market needs.

What We’re Looking For:

• Exceptional communication and presentation skills, both written and verbal.
• Strong negotiation skills and the ability to influence decision-makers.
• Demonstrated success in a B2B sales environment, preferably with SaaS or government solutions.
• Ability to work independently and as part of a collaborative team.
• Proficient in managing a full sales cycle from lead generation to closing.

• 10+ years of Sales experience with minimum of 5 years of experience in selling to State, Local Government, and Education sectors.
• Experience with MEDDDPIC used to Drive Business Outcomes with your customers and Prospects.
• Strong understanding of government procurement and contracting processes.
• Demonstrated success using a consultative approach with key business and technical executives, especially technical CXOs, and VPs
• Consistent history of overachievement, with demonstrated success of multi-year quota achievement
• Experience in prospecting, and leveraging tools like Outreach, Sales Navigator, and ZoomInfo
• A college or university degree; technical disciplines or backgrounds are preferred
• Ability to travel at a minimum of 50%

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $150,000 base annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.