Virtual Customer Service Representative
Company Description
We're an insurance agency that provides comprehensive financial and health planning services to help clients achieve their financial objectives.
Job Description
A Virtual Customer Service Representative provides remote support to customers through various channels such as phone, email, chat, or social media. This role is typically offered by companies seeking to offer customer support without requiring staff to be physically present in a call center.
Responsibilities:
Assist customers by answering inquiries, resolving issues, and providing information about products or services.
Troubleshoot and resolve technical problems related to products or services.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex issues to appropriate departments.
Qualifications
Strong verbal and written communication abilities.
Ability to think critically and resolve issues efficiently.
Manage multiple customer interactions simultaneously.
Willingness to work flexible hours, including evenings and weekends, depending on the employer's needs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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