Patient Account Representative Level I
Description
Patient Account Representative - Full-Time with Exceptional Benefits
Make a Difference in Healthcare While Building Your Career
At AHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security.
Established in 2007 | Privately Owned | Excellent Regional & National Client Base
OUTSTANDING BENEFITS PACKAGE (30+ hours/week)
Immediate Benefits:
- FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth
- Primary care, urgent care, dermatology, mental health services
- Scheduled therapy, psychiatry visits, life coaching
- ZERO co-pays - completely free to employees
- Employee Assistance Program - free counseling and support for you and family
Benefits Starting First of Month After 30 Days:
- Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%)
- Dental - Delta Dental ($2,000 annual coverage)
- Vision - EyeMed coverage
- Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan
Benefits After 90 Days:
- Paid Birthday Off - celebrate your special day
- 3 Weeks PTO - accrued bi-weekly
- Paid Holidays
Benefits After 1 Year:
- 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)
Requirements
Your Role: Patient Account Representative
Help patients navigate their medical billing with compassion and professionalism:
- Handle inbound calls and make courtesy outbound calls
- Negotiate payment plans and resolve outstanding balances
- Assist patients with insurance-related questions
- Maintain detailed documentation of all communications
- Follow HIPAA, company, state, and federal regulations
What We're Looking For
ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule
Required Qualifications:
- Medical office experience (preferred) OR strong customer service background
- Exceptional customer service and communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems
- High school diploma or equivalent
- Detail-oriented with strong organizational skills
- Team player with a positive attitude
Personal Qualities:
- Honest, authentic, and hardworking
- Empathetic approach to patient interactions
- Willingness to learn and grow
- Professional phone manners
Work Environment & Schedule
Schedule: Monday-Friday, 8:00 AM or 8:30 AM start time (based on staffing needs)
Environment:
- Climate-controlled office setting
- Assigned cubicle workspace
- Primarily sedentary role (95% seated)
- Occasional light lifting (under 5lbs)
- Building has stairs to access different areas
Why Choose AHR?
- Stable, Growing Company - 18+ years of steady growth
- Meaningful Work - Directly support healthcare providers and patients
- Comprehensive Training - We invest in your success
- Career Growth Opportunities - Room for advancement
- Exceptional Benefits - Industry-leading package
Ready to Join Our Team?
IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our patient-focused environment.
Apply today to start your rewarding career with AHR, where your dedication to attendance and patient service will be recognized and rewarded with outstanding benefits and career growth opportunities.
AHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.
Average salary estimate
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