Senior Director of Customer Success

The Company

SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand—while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.

Senior Director of Customer Success

SuperAnnotate is seeking a strategic and experienced Senior Director of Customer Success. This is a critical leadership role, responsible for scaling and evolving our customer success strategy, building a high-performing team, and delivering exceptional value to our enterprise software customers across cutting-edge AI domains—including large language models (LLM), computer vision (CV), and natural language processing (NLP).

You will report directly to the executive team and partner cross-functionally with Product, Sales, Marketing, and Engineering to ensure our enterprise customers achieve their desired outcomes with SuperAnnotate. The ideal candidate is a strong leader with a customer-first mindset, exceptional communication skills, and a proven track record of building scalable success programs for enterprise accounts in B2B SaaS organizations.

What You’ll Do

- Define and execute the company’s Customer Success strategy in alignment with company goals, driving customer adoption, retention, and expansion.

- Serve as a strategic advisor to key customers and executive stakeholders, ensuring they derive maximum value from SuperAnnotate's solutions.

- Grow and expand existing accounts by deeply understanding customer pains, customer org structures, and our product. 

- Collaborate with Sales, Product, and Marketing to drive customer onboarding, training, renewals, and expansion efforts.

- Develop and standardize key success metrics and use data to continuously improve performance.

- Design and implement scalable customer programs such as QBRs, standardized onboarding, customer advisory boards, and others.

- Build, lead, and mentor a high-performing team of US Based Customer Success Managers and related roles

- Act as the voice of the customer, influencing product roadmap and company strategy.

- Own forecasting and reporting on customer health, churn risk, and growth opportunities to the leadership team.

What We’re Looking For

- 8+ years of experience in Customer Success, Account Management, or related functions, with 3+ years in a senior leadership role.

- Experience in B2B SaaS, preferably in AI/ML or developer-focused platforms.

- Deep understanding of the AI/ML, Cloud, and Data ecosystem. 

- Strong understanding of Generative AI ecosystem and ML Platforms.

- Strong ability to prospect into existing accounts, understand organizational structures, and identify areas for growth

- Strong cross-functional collaboration skills with experience influencing at all levels of an organization.

- Excellent communication, storytelling, and executive presentation skills.

- Proven ability to scale teams, develop repeatable processes, and deliver measurable customer impact.

- Bachelor's degree in Engineering, Computer Science, or a related field is a plus; MBA or advanced degree is also plus.

- Nice to Have: Based in the Bay Area with the ability to work from the office 2-3 times per week. For candidates outside the area, monthly travel to the office is expected.

Why SuperAnnotate?

SuperAnnotate is a leading innovator in AI, LLMs, and data pipeline solutions for machine learning and generative AI. We provide best-in-class infrastructure for frontier model providers and empower enterprises to accelerate their AI initiatives. Our platform is highly rated on G2 and trusted by top AI-driven organizations.

Only shortlisted candidates will be contacted for an interview!

What you'll have with us

- Attractive base salary with significant stock options offering an ownership stake in the company’s success.

- Comprehensive health, dental, and vision insurance plans.

- 401(k) retirement plan

- Flexible paid time off, holidays, and parental leave policies

- Opportunity to shape the future of a cutting-edge technology company.

- Access to ongoing training and professional development opportunities

- Referral Program

EqualOpportunity

We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.