Customer Experience Coordinator - White Plains, NY
Skills
- Strong verbal communication and interpersonal skills.
- Advanced proficiency with computer programs and practice management software.
- High emotional intelligence and ability to read and respond to customer emotions.
- Exceptional multitasking and organizational skills.
- Problem-solving and innovative mindset in high-stakes environments.
- Professional and approachable demeanor.
Responsibilities
- Answer and manage all incoming customer communications promptly and warmly.
- Greet customers upon arrival and ensure efficient check-in.
- Monitor wait times, identify workflow bottlenecks, and improve service efficiency.
- Resolve customer complaints empathetically and proactively anticipate issues.
- Engage customers during waits and provide personalized experiences including beverages, snacks, and participation opportunities.
- Maintain accurate records of calls, payments, and customer information.
- Communicate customer feedback and follow up post-visit.
- Coordinate with medical staff to update customer needs and enable video chats for remote interaction.
Education
- High school diploma or equivalent required.
Benefits
- Competitive hourly compensation ($18 - $27/hour).
- 401K with company match.
- Health, Vision, and Dental insurance coverage.
- Paid parental leave of 10 weeks at full salary.
- Unlimited continuing education opportunities.
- Flexible work schedules for work-life balance.
- Modern facilities with latest equipment and technology.
- Generous employee pet discounts.
- Company events, contests, and referral rewards.
Average salary estimate
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