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Job details

Senior Specialist IT Customer Support

RADAR is revolutionizing the retail landscape with innovative RFID and AI technology, seeking an IT Support Specialist to enhance customer and employee experiences through expert support.

Skills

  • Helpdesk experience
  • Technical communication
  • Problem-solving skills
  • Customer support
  • Service desk management software

Responsibilities

  • Provide technical support to customers through ticketing tools
  • Communicate effectively with customers to guide them through resolutions
  • Collaborate with engineering teams to resolve issues
  • Manage and escalate IT issues adhering to Service Level Agreements (SLAs)
  • Support employee onboarding and off-boarding processes

Education

  • Bachelor's degree in IT or related field
  • Relevant certifications in IT support

Benefits

  • Equity options
  • Comprehensive medical and dental coverage
  • 401k plan
  • Flexible time off
  • Paid parental leave
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$58240 / YEARLY (est.)
min
max
$41600K
$74880K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Radar | Product Engineer (Web), Lead iOS Engineer | New York, NY | ONSITE | FULL-TIME | https://radar.io/ Radar (https://radar.io) is the location context platform. We help companies build better products and make better decisions with location co...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$41,600/yr - $74,880/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
June 11, 2025

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