Scheduler

Overview

Presbyterian is seeking a Scheduling Customer Service Rep! Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics. 

 

Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week 

Work Schedule: Varies Days and Hours

 

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department 
• EPIC electronic charting system

 

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Qualifications

• High school diploma
• One to three years office/business experience, call center experience preferred. 

 

Responsibilities

• Responsible for providing customer service for patients, including triage, scheduling appointments, referrals, messaging, and maintaining patient demographics.

• Respond to incoming calls using skill-based technology, ensuring quality and efficiency. Ready to take calls at scheduled times and resolve contacts on the initial encounter. Conduct outbound calls as needed, meeting quality and quantity guidelines.

• Act as a patient/member advocate when dealing with practitioners, employer groups, and brokers. Maintain high standards in customer interactions to promote satisfaction and loyalty.

• Assist in developing and documenting process improvements. Identify patterns in inquiries, conduct root cause analysis, and report findings to management.

• Investigate inquiries and special projects, ensuring accurate benefit interpretation. Use Microsoft Word, Excel, and databases to provide clear responses. Reference documentation to ensure consistent and accurate information.

• Actively contribute to team efforts and process improvement initiatives. Participate in internal and cross-functional teams to enhance service quality.

• Record all customer interactions (calls, emails, faxes, walk-ins) in databases for analysis.

• Assist in organizing meetings for training, contracting, and reporting purposes.

• Manage patient encounters, including scheduling, registration, co-pay collection, financial arrangements, charge posting, and reconciliation.

Benefits

We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits.

 

About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

 

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $21.90/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.