Customer Service Representative, Specialized Services Bagster

I. Job Summary 
The Specialized Services Customer Service Representative position receives and processes calls and/or e-mails from Bagster customers and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team of CSRs to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations. 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Respond to inquiries received through phone and/or e-mail with participants/customers about Bagster and schedule orders and assist with questions and inquiries.  
• Communicates concise and accurate information 
• Uses authorized system to gather information, provide information, and/or update customer records 
• As required by management, maintains and produces reports as requested 
• Confirms understanding of customer needs, issues, and requests 
   

III. Supervisory Responsibilities 
The role does not have supervisory responsibilities. 
 

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. 
 

A. Education and Experience 
Education: High School Diploma or GED (accredited)   
Experience: Three (3) years of relevant work experience in a customer service or call center environment handling customer requests, account or order changes and issues (in addition to education requirement).   
 

B. Certificates, Licenses, Registrations or Other Requirements 
 

None required.   
 

C. Other Knowledge, Skills or Abilities Required 
 

• Proficiency in MS Office. 
• Excellent verbal, written and analytical skills. 
• Strong keyboarding skills. 
• Professional phone etiquette. 
• Ability to handle the stress of multi-tasking as well as ability to 'talk and type'. 
• Possesses an energetic and tenacious achievement orientation. 
• Ability to react well under pressure and treat others with respect. 
• Identifies and resolves problems in a timely manner. 
• Good time management skills to prioritize and plan work activities. 
• Focuses on solving conflicts and listening to others without interrupting. 
• Is consistently at work and on time. 
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. 
• Balances team and individual responsibilities and helps build a positive team spirit. 
• Adapts and able to deal with frequent changes in the work environment. 
• Able to manage difficult customer situations and respond promptly to service requests to meet customer commitments. 
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. 
• Show inquisitiveness and eagerness to gain business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge. 

V. Work Environment 
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
 

Normal setting for this job is: Remote setting.  

The expected base pay range for this remote position across the U.S. is $17.21-21.81. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.  
 

Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click “Apply.”