Travel Agency and GDS Support Specialist

Are you ready to take the wheel and drive success? SIXT is looking for a Travel Agency and GDS Support specialist. The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. Apply now! 

YOUR ROLE AT SIXT  

• You act as a trusted/strategic advisor to problem solve with clients to help drive continued value of our products and services 

• You will simultaneously manage multiple customers who have account update technical needs 

• You build relationships by proactively updating systems and immediately responding to inquiries 

• You oversee data quality in CRM 

• You ensure the department’s Customer service goals and response times are met (Iata updates, account information, B2B customer satisfaction) 

• You Liaison with accounts and internal teams to resolve issues quickly and effectively 

YOUR SKILLS MATTER  

• Experience You have work experience in customer facing B2B support, ideally in Customer Success, Account Management, Sales or Consulting  

• Education You have a high school diploma and are authorized to work in the United States without sponsorship  

• Technical Proficiency You are proficient in computer navigation, including Microsoft Office, Salesforce, and other CRM's  

• Soft Skills You demonstrate strong organizational skills, can multi-task effectively, and excel in professional communication 

• Commitment to Excellence You have a demonstrated passion, and have the ability to quickly understand our customers' needs, take ownership, develop and execute a strategy with the team that positively transforms their business 

• Availability You are committed to working full time to meet business needs 

WHAT WE OFFER 

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan 

• Paid Time Off & Sick Leave Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance  

• Professional Growth Experience the advantages of working for SIXT with ample opportunities for professional advancement  

• Remote Work Format Flexible work from home options with flexible start times (8-5 or 9-6) 

• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family 

• Additional Perks Work with a global team with a vast array of knowledge and experience 

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!