Customer Experience Manager
Skills
- Customer support experience
- Advanced Excel
- Knowledge of HubSpot and Zendesk
- Strategic thinking
- Process iteration
Responsibilities
- Manage a team of Customer Experience Associates
- Oversee daily support operations
- Develop and iterate workflows and training tools
- Collaborate with internal teams for initiatives
- Advocate for users and stakeholders
- Lead program management for customer support functions
Education
- Bachelor's degree preferred
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company option
- Equity Incentive Plan
- Annual Company-Wide Bonus
- Flexible Vacation Policy
- Summer Fridays
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Average salary estimate
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