Staff Inbound Product Manager - Core Platform - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Work matters.
It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do.

People matter.
Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow.

Core Platform Business Unit
Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders. We deliver best-in-class performance, resiliency, scalability, and security for over 8,400 customers, including more than 85 percent of the Fortune 500, with a 98 percent renewal rate. As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems. We help enterprises:

• Maximize existing technology investments and cut operational costs

• Improve core business processes with a unified platform

We are customer-obsessed and committed to enabling transformational outcomes at scale.

Core Platform Product Management Team

The Core Platform Product Management team is a highly skilled, collaborative group with decades of industry expertise. We tackle the most complex challenges our customers face around the world, leveraging the power of the cloud-based Now Platform.

We work side-by-side with Engineering and Quality teams, and partner across the entire organization to deliver advanced, scalable technology solutions that drive exceptional customer outcomes.

Role Description:

As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will bring experience in scaling and enhancing existing platform systems such as Java Runtime and JDK, platform caching, resource management, and elasticity and scale of infrastructure in both virtual and dedicated environments.

You know how to blend existing capabilities with new innovations to deliver products that meet the needs of our fastest-growing customers. In this role, you will work closely with software and quality engineering teams to analyze logs, performance metrics, and usage analytics to drive data-informed decisions.

You will collaborate with product managers across the platform and business units, and engage regularly with both internal and external customers as part of a high-impact, customer-focused, and highly collaborative team environment.

This position reports to the Senior Manager of Product Management, Core Platform.

What you'll get to do in this role:

• Deliver Customer Value
  • Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
  • Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
  • Be the voice of the customer, providing a business perspective on value during day-to-day development
• Provide Team Leadership
  • Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
  • Align with other platform teams and business units to achieve greater outcomes together
  • Guide teams to focus on enhancing customer outcomes

• Have a Significant Impact
  • Drive enhancements and efficiencies for services that are used by every ServiceNow customer  
  • Help define and drive the future of long-term scalability & performance of the Now Platform
  • Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter  
  • Influence other product teams by being the expert in your domain

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a Product Manager
• 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
• Domain expertise in cloud scalability & elasticity, workload management, resource management, etc.
• Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to inspire and align engineering teams to deliver exceptional experiences 
• Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
• Comfortable delivering product presentations to large audiences
• Proven ability to execute plans and get things done
• Strong verbal and visual communication skills
• Exceptional problem-solving skills
• Enjoy working in a highly collaborative environment

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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