Sr. Product Manager, Easy to Run, Popeyes

As the Senior Product Manager, Easy to Run, you will be responsible for building a seamless restaurant operating experience that makes it easy to consistently deliver the best product for our guests. Your purview will encompass three pivotal domains: kitchen production management, product fulfillment, and post order communication. Kitchen production management initiatives involve predictive demand forecasting and providing employees with real-time instructions to ensure a steady supply of fresh chicken. Product fulfillment entails optimizing the tools/interfaces used by team members to streamline and optimize speed of service and order accuracy. Post-order communication empowers restaurants to keep guests informed of their order status. 

In collaboration with leadership and cross-functional partners, you will craft a comprehensive strategy for team member experience and develop a roadmap rooted in meticulous qualitative and quantitative analysis. Employing data and UXR principles, you will prioritize initiatives by harmonizing deep customer compassion with tangible business impact. Your role will entail close collaboration with operations, engineering, design, and analytics throughout the entire lifecycle, from ideation to execution, AB testing, and delivery phases. Furthermore, you will champion our approach with stakeholders and transparently communicate our progress and impact every step of the way.

Roles & Responsibilities: 

• Define and deliver a comprehensive product, prioritizing features and enhancements based on business objectives, user feedback, and market trends. 

• Set KPIs as leading indicators for restaurant operations and team member experience measure progress towards goals 

• Communicate the value proposition of new products to all go-to-market teams and ensure that support materials and packages are created for the Field teams and our Franchisee partners 

• Identify long-term opportunities based on research, analysis and a strategic view of the direction of the market and Popeyes business 

• Collaborate with cross-functional partners to define success metrics, scope product features and develop strategies that support customer needs 

• Promote a culture of data-driven + agile decision making 

• Be accountable for the craftsmanship of the experiences developed. 

• Communicate updates to senior leadership, stakeholders, and franchisee partners on a regular cadence 

Qualifications & Skills:

• 5+ years of Product Management experience within software or technology industries with a proven record of delivering best-in-class experiences 

• Superior ability to inspire, motivate, and build strong cross-functional relationships  

• Role requires up to 10% national and local travel 

• Proven ability to manage multiple projects across and organize cross-functional partners to deliver results 

• Ability to understand and explain technical decisions and our core technologies 

• Ability to operate effectively in both tactical and strategic capacities 

• Experience working with data engineering preferred 

• Educational or professional background in mathematics, statistics, engineering, or business preferred 

• Results-driven with bias for action and commitment to excellence