Customer Migration Associate

Who is FLIP?

FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways. 

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.  

As an established, profitable and growing company we take our responsibilities to our customers  seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

We work flexibly, working remotely 3 days a week and 2 days working together in our CBD office.

Role mission

As the Customer Migration Team Associate, you’ll play a hands-on role in helping senders migrate from our legacy logistics platform to our new, modern solution. You’ll own and execute sender migrations, working closely with customers, internal teams, and a Migration Team Lead. Your work will be instrumental in shaping how our customers experience change — with clarity, care, and confidence.

• Coordinate and execute sender migrations from planning to post-migration activities
• Provide clear, proactive communication to customers throughout the migration journey
• Support customer change management through walkthroughs, training, and guidance

Who you are

Customer obsession. You put the customer first. You consider their workflows, needs, and risks, guiding them through change with patience and clarity. You care about their experience and success.

Empathetic. You listen actively and seek to understand the perspectives of customers and colleagues. You navigate change with humility, patience, and a focus on building trust — even when under pressure.

Organised and detail-oriented. You love getting into the weeds — data, configs, workflows — and ensuring nothing falls through the cracks.

Effective communicator. You are a great communicator and can work with people at all levels and across functions and cultures. You strive to understand, to be understood, and to discover and communicate the best outcome.

Pragmatic. You think big, but prioritise action. You don’t get stuck in analysis paralysis — you define quality, make smart trade-offs, and consistently deliver well-structured solutions you’re proud of.

Proactive. You are an outcome-driven self-starter. You dive deep into the world around us and work with domain experts to invent amazing solutions and products. 

Hungry for growth. You seek feedback, learn fast from setbacks, and always look for ways to do it better next time. You’re the type of person who goes the extra mile and earns their seat at the table.

A team player. You are genuine in your interactions and act as a bridge between the team and key stakeholders, as well as fostering connection and alignment across teams.

Additional skills

These skills will be held in high-regard

• Experience in a customer-facing, operations, or implementation role
• Works well in highly ambiguous environments, and works to seek and provide clarity
• Superb verbal and written communications skills built on a foundation of empathy for your fellow humans

Reports to the Head of Product (www.linkedin.com/in/aravinthbalu)

Flexible work arrangements.

$1,000 per annum to spend on professional development.