Customer Support Engineer

Description

Why Join Nano Dimension?

At Nano Dimension, we are pioneering the future of 3D printing — transforming the design and manufacturing of next-generation electronics and precision devices.

As part of our team, you’ll:

• Work on industry-leading 3D printing technology.
• Help customers innovate and bring breakthrough products to life.
• Solve challenging, meaningful problems in the field.
• Collaborate with a talented, passionate team in a global organization.
• Grow your career through continuous learning and professional development.
• Have a direct impact on shaping the future of additive manufacturing.

Customer Support Engineer

The Customer Support Engineer is a customer-facing, hands-on role focused on installing, maintaining, troubleshooting, and optimizing a state-of-the-art industrial 3D printing system at customer sites across the U.S. and abroad.

You’ll play a critical role in ensuring our customers’ success by providing expert technical support, troubleshooting system issues, and delivering an exceptional customer experience. In this hands-on role, you will work with breakthrough additive manufacturing technology — helping shape the future of electronics and precision 3D printing.

Specialized training on Nano Dimension’s systems will be provided to ensure your success in the field.

Key Deliverables Will Include

• Perform installation, preventive maintenance, upgrades, troubleshooting, and repair of an advanced industrial 3D printing system at customer sites.
• Serve as the primary technical interface for customers — delivering fast, effective solutions and building trusted relationships.
• Provide on-site and remote technical support with a strong focus on customer satisfaction.
• Conduct customer training to maximize system performance and ensure safe, optimal use.
• Maintain accurate service records, including time worked, repairs performed, and parts used.
• Proactively communicate equipment status to customers and internal teams; ensure transparent updates.
• Collaborate closely with engineering and support teams to escalate and resolve complex issues.
• Identify opportunities for continuous improvement and share field insights to help enhance product performance and service processes.
• Travel extensively (50%-70%) to support customers across the U.S. and select international locations.

Background & Experience

We welcome candidates from a range of technical paths! The strongest candidates will bring a combination of the following:

• Hands-on technical experience in field service, equipment maintenance, or technical customer support — ideally in 3D printing, additive manufacturing, electronics manufacturing, or similar industries.
• Bachelor’s degree in Mechanical Engineering or a related field is preferred.
• Military technical training is desirable.
• Proven ability to analyze and resolve complex technical issues efficiently.
• Excellent interpersonal and communication skills — able to build strong customer relationships.
• Proficient with test equipment, hand tools, technical documents, and diagnostic software.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong understanding of 3D printing technology and related software applications is highly desirable.
• Proficiency with customer support software and ticketing systems is a plus.
• Exceptional verbal and written communication skills, with the ability to convey technical information clearly to all audiences.

Additional Requirements

• U.S. citizenship highly desired.
• Willingness and ability to travel nationally and internationally 50%-70% of the time.

Location: Boston area Preferred | Travel: 50%-70% (U.S. & some international)

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