Client Engagement Supervisor
Skills
- Analytical skills
- Leadership experience
- Proficiency in CRM tools
- Problem-solving abilities
- Team management
Responsibilities
- Solve customer issues in real-time
- Oversee team leadership and real-time issue resolution
- Drive process efficiencies across all customer support activities
- Provide coaching and feedback to team members
- Inform product development with customer feedback
- Test and manage contact center tools
- Work cross-functionally with various teams
- Perform other duties as assigned
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive salary
- 401(k) plan with a 4% match
- Generous paid time off including 17 days PTO and 11 holidays
- Comprehensive medical, dental, and vision benefits
- In-office snacks and drinks
- 12 weeks of fully paid baby bonding time
Average salary estimate
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Valon’s mission is to champion homeowners on their financial journey as the partner they can trust with their home and future.
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