Sr. Helpdesk Technician

Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.

Ashburn Consulting is teaming up with The Washington Metropolitan Area Transit Authority (WMATA) to advance its digital modernization initiatives and providing robust IT services to support its internal workforce.

This contract enables WMATA to access the necessary resources and services for both short-term and long-term IT support, facilitating the successful execution of key technical initiatives. These initiatives are vital for the continued modernization of WMATA.

This role involves providing technical support and coordination with the Inventory. Team to manage deployment activities including asset retrieval, imaging, data wiping, and asset returns order fulfillment, etc. The Senior Helpdesk Technician will ensure the smooth functioning of IT asset management systems and deployment. processes, working remotely for this contract.

Responsibilities:

• Coordinate with Inventory Team to process orders and check for fulfillment.
• Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)
• Coordinate Inventory Team to receive shipments (Move and Stack)
• Collaborate with technical and support teams to improve deployment and support.
• Report to Inventory Team on deployment progress.
• Coordinate Inventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
• Work closely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
• Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System).
• Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards for
• deployment activities.
• Coordinate Inventory Team to perform Quality Assurance Tests on imaged machines, to ensure end point devices are consistent with requirements.
• Participate in testing of end point software, hardware, and deployment processes. Provide support across all WMATA locations.
• Perform other duties related to role as requested.

Qualifications:

• 2+ years customer support experience
• Minimum 2 years Inventory experience
• Familiarity with IT ticketing systems (Maximo, CA Service Desk)
• Experience with Windows 10
• Associate’s degree
• Ability to lift 50 lbs.

Willingness to take ownership and be accountable where appropriate. Strong technical background
that will allow for an understanding of our infrastructure/environment.

Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status

Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting, please e-mail [email protected].”