Customs & Customer Experience Specialist
Company Description
REPA is Europe's leading distributor of spare parts for foodservice and refrigeration equipment, coffee and vending machines, and a trusted partner to OEMs, delivering the right part at the right time. With the world's largest inventory of in-stock original and universal spare parts, consumables and accessories, and a state-of-the-art network of automated fulfillment centers across Europe and beyond, REPA ensures the fastest delivery times in the industry. REPA is the European division of Parts Town Unlimited.
As part of our continued global expansion, REPA Middle East, fully operational from Autumn, will serve as our regional hub with a fulfillment center and offices. This new branch will play a key strategic role in leading our commercial development across the Middle East and neighboring regions.
Job Description
We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries, processing orders and supporting our internal teams. If you’re a great communicator, thrive in a fast-paced environment, and are detail-oriented, this position is for you.
Key Responsibilities
- Prepare, review and ensure compliance of all customs documentation for shipments (including declarations, certificates of origin)
- Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate smooth customs clearance
- Coordinate with the shipper and freight forwarders to obtain required documents
- Manage customer communications via phone and email with professionalism and empathy
- Process orders promptly and accurately, providing regular updates to customers
- Identify potential sales leads and coordinate with the external Sales team
- Contact suppliers to confirm stock and pricing, ensuring transparency with clients
- Resolve customer concerns efficiently and politely
- Use technical documentation (e.g., exploded views) to identify part numbers and collaborate with the Technical team when needed
Qualifications
- High school diploma or degree in Economics or similar field
- Experience in customer service or sales, specifically in the GCC region
- Expertise in export processes, particularly from UAE free zones to the GCC region
- Strong customer-oriented thinking and approach
- Strong problem-solving skills and customer focus
- Fluency in English (Arabic is a plus)
- High level of initiative, team player and able to work independently
- Well - organized with the ability to prioritize workload effectively
- Proficient in MS Office; ERP knowledge is an advantage
Additional Information
Office location
Jebel Ali Free Zone, W3VX+343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti
What we offer
- Informal atmosphere, international work environment with real growth opportunities
- A close-knit, agile local team where your voice matters
- Continuous training and professional development support
- Housing and transportation allowance
- Full-time role, Monday to Friday (8 hours)
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Shared Services Representative at Enterprise Fleet Management, you'll play a key role in supporting fleet operations from the comfort of your home in St. Louis.
Become a key player at M&T Bank as a Float Teller, focusing on exceptional customer service and operational efficiency in various branches.
Compass is looking for a dedicated Customer Success Associate to provide exceptional support and training to real estate agents in their Dallas office.
Seeking a dedicated Weekend Shift Cyber Case Management/Service Desk Agent to enhance our cyber defenses with Peraton's Federal Strategic Cyber sector.
Become a Retail Banker I at TD in Nashua, NH, where building customer relationships and delivering banking solutions is key.
Be a vital part of the Children's Mercy team as an Access Representative, delivering top-notch customer service in our pediatric care environment.
Support customers with advanced VoIP troubleshooting and technical assistance as a Spanish-speaking Customer Support Representative at Ooma.
As a Customer Success Manager at Verse Medical, you'll play a key role in enhancing client satisfaction in a rapidly growing healthtech company.
Become a vital member of Allegheny Health Network as a Patient Access Coordinator I, ensuring seamless patient access and support within Women’s Health.
Join Community Care Center as a Restorative Nurse Coordinator where you'll provide compassionate care and support to help residents achieve their clinical goals.
Join Moneta as an Alternative Investment Client Support Specialist and provide vital support to enhance client engagement.
As an Engagement Specialist at Telligen, you will play a crucial role in supporting individuals on their health journey while working within a collaborative healthcare team.
Lead the customer success team at Chargezoom and drive unparalleled client satisfaction while scaling our innovative payment management solutions.
repa group aims to simplify our customers' lives every day, worldwide, by providing them with a truly one-stop shop for the most comprehensive spare parts solutions for catering, coffee&vending, refrigeration and household appliances. with access ...
11 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
