Customer Service Rep (04595)
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
- Answer incoming customer inquiries via phone in a prompt and professional manner
- Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
- Provide accurate and detailed information about our products, services, and company policies
- Process orders and exchanges efficiently and accurately
- Identify and escalate complex issues to appropriate departments when necessary
- Collaborate with team members to continuously improve customer service processes
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance metrics
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications
- Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
- Strong problem-solving abilities and keen attention to detail
- Active listening skills and the patience to handle customer concerns with empathy
- Proficiency in customer service software and basic computer skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Previous customer service experience preferred
- Flexibility to work various shifts, including weekends and holidays, as needed
- Strong organizational skills and the ability to prioritize tasks efficiently
- Enthusiasm for delivering exceptional customer experiences and building positive relationships
- Ability to remain calm and professional under pressure
- Basic math skills for processing transactions and handling account-related inquiries
Additional Information
All your information will be kept confidential according to EEO guidelines.
Average salary estimate
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