Commercial Services Analyst - Aspen Hospitality

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.  

Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California.  Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary 
The Commercial Services Analyst is a detail-driven, solution-oriented professional who supports strategic initiatives that drive revenue and improve operational efficiency. This role leads data analysis, streamlines reporting, and develops presentations that inform key business decisions. From optimizing systems to managing sales data and supporting daily operations, The Commercial Services Analyst plays a vital role in high-impact, cross-functional projects, supporting Sales & Revenue departments. This position reports to the Vice President of Sales.

The budgeted salary range for this position is $75,000 - $85,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until July 25, 2025.

Essential Job Functions/Key Job Responsibilities
•    Analyze data of an organization to spot trends and assess risks, which helps predict outcomes for business decisions, identify opportunities and make recommendations
•    Seek out new market insights and business opportunities through research and analysis - Assisting with core business development activities
•    Works closely with commercial (sales/revenue/marketing) and operational leadership to develop and implement processes to execute group, events, and leisure business effectively to drive customer satisfaction and retention
•    Liaison and monitor data integrity issues with core operating systems/platforms including, but not limited to, Delphi FDC, Meeting Broker, HMS, Duetto, Cvent. 
•    Define and implement process enhancements to allow VP of Sales and Commercial team to manage daily operations, including escalations, efficiency performance, and workflow design
•    Write data-backed reports to support the VP of Sales in making strategic business decisions
•    Develop financial models that forecast business outcomes and profits
•    Prepare presentations for the VP of Sales to deliver to key stakeholders, including ELT and ownership
•    Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
•    Assess options for process improvement, including business process modeling including quantifing business intelligence with economic models to evaluate new opportunities
•    Creates process models, specifications, diagrams, and charts for presentations
•    Assist with budget cycle and communication including: 
    o    STRCast 
    o    Reporting 
    o    Transient and Group mix 
    o    BI Uploads
•    Other duties as assigned

Education & Experience Requirements 
•    Bachelor’s degree preferred  
•    2 years of hospitality experience required  
•    2 years in hotel sales preferred 

Knowledge, Skills & Abilities  
•    Proficient knowledge in industry-specific business trends and research data
•    Proficient knowledge in Microsoft Office Suite
•    Able to exercise independent judgment and act on it
•    Excellent analytical, mathematical, and creative problem-solving skills
•    Excellent listening, interpersonal, written, and oral communication skills
•    Logical and efficient, with keen attention to detail
•    Highly self-motivated and directed
•    Ability to effectively prioritize and execute tasks while under pressure
•    Experience working in a team-oriented, collaborative environment
•    Ability to maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership
•    Ability to manage competing resources and priorities
•    Ability to present findings clearly and makes recommendations for action
•    Ability to maintain documentation regarding various projects, processes and operations

Work Environment & Physical Demands
•    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
•    No adverse or hazardous conditions
•    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

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