Customer Success Manager l
Skills
- Familiarity with customer success organizations.
- Problem-solving with a systematic approach.
- Ability to work with sales, engineering, and product teams.
- Strong empathy and communication skills.
- Experience in B2B business environments.
- Persuasion, negotiation, and consensus building skills.
- Technical aptitude for SaaS and software models.
Responsibilities
- Maintain a portfolio of accounts with low churn, high adoption, and high health scores.
- Collaborate cross-functionally to guide customers through an optimal journey ensuring high satisfaction and product utilization.
- Maintain effective account governance with customer stakeholders and internal teams.
- Manage customer interactions to build credibility and trust as a business advisor.
- Support marketing programs for customer case studies and references.
- Extend the Customer Success team's reach by cross-functional collaboration.
- Cross-sell and upsell Vonage products and services.
- Execute growth strategies to drive demand for incremental solutions.
Education
- Bachelor's Degree preferred.
Benefits
- Opportunity to work with global brands and innovative cloud communications.
- Dynamic work environment with cross-functional collaboration.
- Potential to impact digital transformation for top companies.
Average salary estimate
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Vonage (NYSE: VG) is a software technology company that enables high-quality voice and messaging services across multiple devices and locations over broadband networks. Vonage is a leading provider of cloud communication services for consumers a...
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