Franchisee Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

As part of the Franchisee Account Manager Team, the Franchisee Account Manager acts as a strategic partner to PAR’s mid-market customer base. This role is responsible for driving customer satisfaction and revenue growth by identifying opportunities to expand product adoption within existing accounts. The ideal candidate will be proactive in building relationships, identifying value-driven opportunities, and collaborating cross-functionally to drive success for our customers and PAR.

Position Location:

Remote USA

Reports To: 

 Director, Franchise Sales

What We’re Looking For:

Requirements:

•  5+ years in customer success, account management, B2B sales, or a related role

• SaaS or POS industry experience required

• Experience navigating complex enterprise accounts and engaging multiple stakeholders

• Strong communication and presentation skills

• Self-starter with the ability to operate independently and think strategically

• Strong technical acumen and proficiency with Salesforce, MS Office, and ERP systems

• Bachelor's degree in Business, Marketing, or a related field preferred

Additional skills:

•  Consistently positive attitude and the ability to adapt to ambiguity

• Proven track record of upselling and maintaining client relationships

• Strong collaboration skills to work across GTM and Product teams

• Deep interest in restaurant operations and a willingness to become an industry expert

Unleash your potential: What you will be doing and owning:

• Act as a trusted partner to franchise clients, building long-term relationships

• Lead strategic account management, including planning, upselling, and renewals

• Partner with the Client Success Team to conduct regular business reviews

• Maintain a deep understanding of PAR’s product suite and industry trends

• Collaborate cross-functionally to align on customer needs and business goals

• Monitor account health and proactively address challenges and opportunities

• Provide product feedback to internal teams to enhance service delivery

• Drive revenue growth and reduce churn in assigned accounts

Interview Process:

• Interview #1: Video interview with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.