National Account Manager, Caliber

National Account Manager

The National Account Manager is the key contact for the day-to-day operational support for a key national account in order to maintain strong customer satisfaction and retention with multiple locations across the United States. The role will ensure that Axalta, our distributor partners, and our customers are delivering on all elements of the business agreement.  This is a hybrid-based role (remote, Glen Mills, PA, and Dallas, TX in the United States, and requires the ability to travel >25%.

Key Responsibilities: 

• Acts as a primary point of contact for identified customer and builds strong, collaborative relationships.
• Understands the key elements of the business agreement with the account.
• Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations.
• Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account.
• Assesses customer needs to refine the evolving company-wide strategic plan.
• Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP’s), technician training, OEM Certifications, and their internal leadership development to be a part of the customer’s long-term success.
• Develops strategy and execution plan to expand Axalta’s share of wallet at all customer centers
• Sets key performance indicator (KPI) goals and measures Axalta’s performance and location KPIs against our promised deliverables.
• Ensures that data is tracked monthly, performance is analyzed, and results are communicated effectively.
• Coordinates meetings to review the strategic account plan, goals and the milestones.
• Facilitates process improvement roundtables with key staff.
• Leads paint conversion efforts and solicits distribution resources to support.
• Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides.
• Maintains an organized communication approach and ensures that all customer interactions are documented in SalesForce (SFDC).
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers.                      
• Involves local Axalta teams and engages the appropriate resources for additional support when necessary.

Job Requirements: 

An experienced sales professional with Automotive Refinish background and a strong track record of successful customer support. 

• Minimum of 10 years of Automotive Refinish industry experience.
• Bachelor’s degree preferred but not required.
• In-depth knowledge of collision repair process as well as distribution fundamentals.
• Well-developed project management skills to be able to manage multiple projects.
• Ability to lead team and drive performance.
• Demonstrates and fosters teamwork with team and peers.
• Ability to influence and motivates distribution partners to accomplish business goals.
• Effectively uses collaborative approach to problem solving.
• Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions.
• Presents oneself in professional manner throughout all levels of the organization.
• Effective written and oral communication as well as presentation skills.
• Competent Office365 skills (Word, Excel, PowerPoint).
• Must be willing and able to travel > 25% of the time.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.