Customer Success Manager ll
Skills
- Familiarity with customer success organizations and SaaS business models.
- Strong verbal and written communication skills.
- Problem-solving with a systematic, managed approach.
- Business acumen in B2B environments.
- Ability to influence through persuasion, negotiation, and consensus building.
- Technical aptitude with SaaS and software services.
- Capability to adapt quickly and work with urgency.
Responsibilities
- Maintain a portfolio of accounts with low churn, high adoption, and high health scores.
- Collaborate cross-functionally to ensure an optimal customer journey and strong product utilization.
- Manage account governance with key stakeholders and internal teams.
- Establish trust and credibility with customers as a business advisor.
- Support marketing initiatives with customer case studies and references.
- Extend the Customer Success team's reach collaboratively.
- Cross-sell and upsell Vonage products and services.
- Execute growth strategies and drive demand for new solutions.
Education
- Bachelor’s degree preferred but not mandatory.
Benefits
- Opportunity to work with a global leader in cloud communications.
- Collaborative and innovative work environment.
- Exposure to top brands and advanced communication technologies.
- Career development through diverse cross-functional teamwork.
Average salary estimate
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Vonage (NYSE: VG) is a software technology company that enables high-quality voice and messaging services across multiple devices and locations over broadband networks. Vonage is a leading provider of cloud communication services for consumers a...
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