Manager, Account Management, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

Airwallex is seeking an experienced Manager, Account Management to join our growing team! As an integral part of our sales organization, you will be responsible for cultivating and expanding strong relationships with our SME & Growth clients in the US. You'll play a pivotal role in enhancing customer satisfaction, driving account growth, and positioning Airwallex as the leading global financial platform.

We are a hybrid working environment with 3 days per week in the office. This position is based in New York City or San Francisco. 

Responsibilities:

• Develop and maintain deep relationships with key stakeholders within your assigned accounts

• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary

• Become an expert on the Airwallex product suite, specifically our Payments product 

• Collaborate with with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization

• Proactively identify opportunities to expand your clients' use of Airwallex's products

Who you are

You're a customer-first, solution-oriented individual with an obsessive curiosity. You have a passion for making an impact and a desire to grow yourself, our market, and our customers. You will be part of a small team and a driving force in helping us expand the US market.

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 4+ years of experience in account management or sales, within the fintech or payments industry, 1+ years of leadership/management experience

• Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations

• Familiarity with API integrations and their role in payment solutions

• Proven track record of building and maintaining strong client relationships

• Excellent communication and presentation skills, both verbal and written

• Ability to identify, analyze, and resolve client issues efficiently and effectively

• Proficiency in Salesforce or similar CRM tools

• Strong analytical skills and ability to interpret complex data

Preferred qualifications:

• Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders

• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile

• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success 

• Experience with data visualization tools (e.g., Looker, Tableau)

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.