Account Manager

Description

Position Summary 

The Account Manager at Vita Inclinata serves as the primary point of contact for customer job sites following a VLN (Vita Load Navigator) sale or rental. This role is focused on ensuring seamless deployment, hands-on training, ongoing customer support, and post-sale relationship management. The Account Manager is responsible for nurturing site-level engagement and identifying opportunities to expand product usage at each assigned job site. This position does not manage company-wide accounts but instead “owns” individual job sites, working in tandem with the originating Sales Territory Managers. 

This role includes performance-based commissions for sales generated through job site engagement. 

Requirements

Customer Success & Relationship Management 

• Own customer communications and support for job sites after a sale is closed. 
• Build strong, trusted relationships with onsite personnel (e.g., crane operators, superintendents, safety managers). 
• Conduct post-deployment check-ins, and customer satisfaction reviews. 
• Ongoing communication with Sales Territory Managers on project progress.  

VLN Deployment & Training 

• Lead all onsite VLN training sessions. 
• Coordinate pre-deployment planning, including shipping logistics and training scheduling. 
• Maintain and update customer-facing SharePoint resources and documentation. 

Technical Support & Service Coordination 

• Provide technical support before, during, and after deployments. 
• Offer real-time troubleshooting and problem-solving for product use in the field.
• Work with Operations Support Manager to generate service quotes and manage accessory recommendations. 

Sales Support & Upselling 

• Identify new opportunities for additional Training, VLN and/or accessory sales at assigned job sites. 
• Conduct product demonstrations and participate in roadshows when relevant. 
• Collaborate with Sales Territory Managers to ensure seamless handoffs and consistent account messaging. 
• Assist with customer content, testimonials, and case studies. 
• Participate in cross-functional feedback loops with Operations, Production, and Engineering teams. 

Additional Requirements 

• 3–5 years in customer success, field services, or technical account management; specifically in construction, industrial equipment, or heavy machinery. 
• Strong interpersonal and communication skills; ability to manage relationships onsite with frontline workers and supervisors. 
• Technically competent and comfortable with hands-on equipment training. 
• Able to manage multiple job sites and travel as needed (up to 70%). 

Preferred Qualifications 

• Experience with crane operations, rigging systems, or industrial lifting equipment. 
• Prior background in a start-up or fast-paced technical environment. 
• Proficiency in Microsoft Office, SharePoint, and CRM tools (e.g., Salesforce).