Engagement Manager

Netic is the AI revenue engine that handles multi-modal workflows, generates new demand, and drives measurable revenue for the $500B+ essential service industries that keep America running.

With $20M in funding from Founders Fund and Greylock, we've built technology that has autonomously booked tens of thousands of service appointments and generated millions in incremental revenue in just our first year. You'll join us in bringing frontier AI to the physical economy, where the problems are hard, the data is complex, and the impact is immediate and tangible.

What You'll Do:

• Be the voice of the customer: Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.

• Own strategic accounts: Serve as the single point of contact for our highest‑value customers, from onboarding through renewal and expansion.

• Define & track ROI: Establish metrics—booked revenue, marketing revenue, ticket value lift—and build dashboards that prove Netic’s impact quarter over quarter.

• Drive outcomes, not tickets: Coordinate engineering, data, and GTM resources to smash blockers and deliver measurable value on aggressive timelines.

• Navigate exec conversations: Lead QBRs, handle escalations, and reset expectations with clarity and authority—preventing churn before it appears.

• Hunt new ideas: Spot new use‑cases, craft business cases, and partner with engineering & sales to turn satisfied customers into multi‑year, multi‑product advocates.

What You'll Bring:

• Services pedigree: 3+ years building, scaling, or investing in essential service businesses in industries like home services, healthcare, automotive.

• Financial rigor: Background in PE, investment banking, consulting or industry roles that demanded financial modeling, KPI dissection, and board‑level storytelling.

• Analytical sharpness: Capable in SQL/BI tools; you translate data into executive‑ready insights and ROI narratives.

• Thrives under pressure: Proven track record managing high‑stakes issues and aligning multiple stakeholders around action plans.

We believe fulfillment comes from producing your best work with the smartest people together in one room. All roles are in person, in SF (our office is across from Fort Mason). What brings us together is our commitment to:

• Live to build

• Run through walls and win

• Obsess over customers in each line of code

• Lose sleep over the "almost perfect"

• Show internal locus of control

• Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.