Account Manager

About ConvertFlow

Better shopping for everyone.

Imagine visiting any store online and being treated like the brand has known you for years:

• The right product. The perfect size. An offer you actually care about.
• No time wasted browsing. No endless forms. Just instant relevance.

That future starts when shoppers mindfully share their data with brands—and brands have the tools to deliver truly personalized experiences in return.

At ConvertFlow, we’re building the tools to make this future real. We help consumer brands turn traffic into loyal customers with personalized funnels they can launch in minutes—no developers required.

ConvertFlow is the funnel builder for ecommerce.

It’s how brands launch popups, quizzes, landing pages, and deliver personalized shopping experiences across channels—so every customer journey feels like it was made for each shopper.

• Used by 11,000+ brands, including Porsche, TrueGreen, Audi, Volkswagen, Camping World, and Haus Labs by Lady Gaga
• Bootstrapped, profitable, and growing
• Powering the shift from generic shopping to personalized commerce
• Built by a lean, mission-driven team

About the Role

We’re looking for an Account Manager to help fast-growing brands unlock the full value of ConvertFlow. This role is equal parts onboarding specialist, strategic consultant, and relationship manager — guiding brands through campaign implementation, funnel optimization, and long-term success on the platform.

You’ll serve as a trusted partner to brands as they craft personalized shopping experiences that drive higher conversion rates, increased revenue, and greater customer loyalty. If you enjoy solving marketing challenges, coaching clients, and seeing your work directly impact performance, this is the opportunity for you.

How You’ll Make a Difference

• Learn – Become an expert in funnel optimization strategies and the set of tools brands use to deliver personalized shopping experiences.
• Onboard – Help brands launch their first campaigns quickly and confidently using ConvertFlow’s best practices and templates
• Coach – Provide ecommerce strategy guidance and help marketers optimize their funnels over time
• Execute – Jump in to build or QA campaigns, troubleshoot issues, and help customers launch faster
• Manage – Own a portfolio of accounts and build strong, proactive client relationships
• Retain & Grow – Increase product adoption, identify expansion opportunities, and help drive higher customer LTV
• Collaborate – Work closely with product, design, sales, and support teams to advocate for customer needs and improve the experience

Your First 6 Months

In Month 1, You’ll:

• Learn the ConvertFlow story, platform, and customer journey
• Complete product and funnel strategy training
• Shadow onboarding and success calls
• Begin supporting a handful of accounts with guidance from your team
• Help answer support questions to deepen your product & customer knowledge

By Month 3, You’ll:

• Confidently lead onboarding and optimization calls
• Build and QA popups, landing pages, and quizzes for customers
• Be on track to hit retention, NPS, and activation goals
• Recommend strategies for conversion rate, AOV, and loyalty improvements
• Be a go-to partner for your accounts
• Be fully immersed in ecommerce funnel trends and strategies

By Month 6, You’ll:

• Fully own a portfolio of accounts and become their trusted advisor
• Be hitting or exceeding retention and satisfaction goals
• Partner with sales to support expansion deals
• Share insights and playbook improvements with the team
• Identify and optimize improvements to customer onboarding and success workflows
• Help develop best practices and shape the product roadmap
• Potentially start mentoring newer hires as the team grows

Where You’ll Work

Hybrid: You’ll work from our Miami/Coral Gables office at least 2 days a week, with flexibility to work remotely the rest of the time.

About You

• 1–3 years in client success, onboarding, or digital strategy—ideally in SaaS, ecommerce, or an agency
• Familiar with Shopify, Klaviyo, GA4, Meta Ads, page builders, or eager to learn them
• A natural communicator who builds trust through clarity, consistency, and empathy
• Organized and able to juggle multiple accounts without dropping the ball
• Motivated by results — you care about helping brands grow, and are always looking for ways to improve performance for your accounts
• Hands-on and tech-savvy — you’re not afraid to jump into a builder, troubleshoot, or help customers solve hard problems
• Already using AI — you’ll be expected to improve your workflows and output using AI tools
• Bonus: background in ecommerce marketing, creative services, or design

• Competitive salary
• Health, dental, and vision insurance
• Flexible PTO + 13 paid US holidays + your birthday off
• Company-wide end-of-year wellness week (everyone gets the week off)
• Annual team retreat
• Learning & skills development stipend
• MacBook + WFH office stipend