Chief Operating Officer [HT-932073]

STRESSLESS REMODELING

CHIEF OPERATING OFFICER

THE PERSON

Are you a strategic operator who thrives on turning vision into executable plans? Do you have a track record of scaling teams, systems, and infrastructure in a high-growth environment? Are you energized by leading through complexity while maintaining a relentless focus on customer experience and operational excellence?  If you bring disciplined leadership, data-driven decision-making, and a passion for building sustainable, scalable businesses, we want to talk to you!

Our ideal COO is:

• A builder of outcomes, not excuses: You take full accountability and no excuses or passing the buck. When problems arise, you move quickly, take control, and deliver solutions. You’re known for following through on every commitment and holding the team to the same high standard. In an industry where execution is everything, your word means measurable results on time, on budget, and built to exceed client expectations.
• A clear communicator and pulse of the people: You speak with clarity, listen with intent, and bring alignment across teams. Your presence builds trust, boosts morale, and inspires people to do their best work.
• Operationally disciplined with strong financial acumen: You understand how day-to-day decisions impact the bottom line. With a sharp eye on metrics and budgets, you drive efficiency while ensuring operational excellence.
• Agile, solutions-oriented, and process-minded under pressure: Change doesn’t derail you—it sharpens your focus! You’re adaptable and forward-thinking, able to pivot when needed while staying grounded in structure. You value well-designed processes and understand that lasting solutions come from balancing flexibility with disciplined, methodical execution.
• Grounded, ego-free, and loyal to the mission: You’re not in it for the title, you’re in it for the team and the result. You respect the vision and leadership, and you shine in a collaborative setting grounded in shared values.

As our ideal COO, you embody a rare balance of strategic vision and hands-on leadership.  You drive growth while staying deeply connected to the people and purpose behind the work. You lead with care, treating the team like family, backing others up, and fostering a culture of trust and respect. With an ambitious mindset and a solution-first approach, you simplify complexity, tackle challenges head-on, and never stop pushing the business, and yourself forward! This role will be instrumental in elevating StressLess Remodeling by sharpening operations, aligning teams, and unlocking the next level of growth.

RESPONSIBILITIES

The responsibilities of the COO position include, but are not limited to:

• Oversee Day-to-Day Operations: Lead the daily execution of all business functions, including production, procurement, team management, and internal meetings (L10s, one-on-ones, and group sessions). Ensure alignment across departments and drive accountability at every level of the organization.
• Implement Vision and Remove Barriers: Translate and deploy the President's vision into actionable strategies. Own the business plan execution, remove operational obstacles, ensure compliance with contracting regulations and licensing requirements, and maintain alignment between long-term vision and day-to-day results.
• Drive Financial and Strategic Performance: Collaborate with the President to develop and execute strategic plans tied to revenue growth, profitability, and operational efficiency. Lead financial planning efforts and manage key metrics including revenue targets, net operating income, and overall budget performance.
• Lead and Develop the Executive Team: Manage, coach, and retain a high-performing leadership team. Provide structure, clarity, and consistency through the implementation of systems, processes, SOPs, playbooks, and leadership development — all while working closely with field leadership and installation managers to align execution.
• Use Data to Drive Decisions and Deliver Outcomes: Build a culture of accountability through KPI tracking, reporting, and data analysis. Use insights to inform decisions, improve efficiency, and "buy back" time for the President by taking full ownership of execution and operational performance.
• Set the Standard for Leadership and Work Ethic: Lead by example with a first-in, last-out mindset. Foster a high-performance culture rooted in integrity, transparency, and continuous improvement, and create an environment where people are inspired to follow through and level up.

** This is a full-time in-person position based in Phoenix, Arizona. **

QUALIFICATIONS

Required

• 3 + years of experience in a COO/Integrator role within a high-growth operations environment
• Proven experience building, leading, and/or restructuring teams, with a strong focus on cross-functional execution and operational discipline
• Proven ability to scale operations, drive growth, and lead strategic financial planning

Preferred

• Experience in scaling $10M-$50M small to mid-sized corporate environment helpful, but must have an entrepreneurial mindset
• Familiarity in residential and/or commercial remodeling, ideally within a structured, professionally managed operation
• Proven success expanding a business across multiple states and scaling revenue from under $10M to over $25M

Desired

• Experience in capital strategy, investor relations, and M&A to support company growth
• 3 + years managing general contracting, specializing in market entry and licensing compliance
• Working knowledge of (EOS) Entrepreneurial Operating System

THE COMPANY – STRESSLESS REMODELING

At StressLess Remodeling, we’re on a mission to transform how people experience home improvement—making it smooth, empowering, and stress-free. Founded in 2017 by Denya and Derek Wood, we’re reimagining the renovation journey by integrating streamlined operations, exceptional customer care, and modern project delivery.

We're now entering a critical growth phase. With successful roots in Arizona, we're expanding into new markets including San Diego, Las Vegas, and New Mexico—and we’re looking for a COO to help lead the charge!

This role is ideal for a strategic, hands-on operator who thrives in fast-paced environments and knows how to build systems that scale. As COO, you’ll partner closely with the founders to evolve our operational model, drive performance, and ensure our mission—transforming homes and improving lives, one stress-free project at a time—delivers a win for our customers, a win for our business, and a win for our team.

WHY WORK WITH US?

At StressLess Remodeling, we transform the homes and lives of others by redefining how remodeling companies operate. Here’s what sets us apart:

• Exclusive Products & Partnerships – We offer access to innovative, high-demand products through exclusive dealer relationships, giving us a competitive edge that others in our market can’t replicate.
• Autonomy & Trust – We believe in hiring great people and letting them do what they do best. We foster a family-oriented environment where autonomy is respected, and results — not micromanagement — drive success.
• Customer Commitment – Our reputation is built on consistent follow-through and a deep commitment to doing what’s right for the customer. We strive for every project to be a win for the customer, the employee, and the company.
• Competitive Compensation – We’re proud to offer top-tier wages, especially for our sales and installation teams, making us one of the highest-paying companies in the industry.
• Meaningful Benefits – Paid holidays, performance incentives, and employee recognition are just part of how we invest in our team.
• Culture of Engagement – We prioritize employee experience through regular team-building activities, open communication, and a collaborative work environment.
• Work-Life Balance – Our schedule is primarily Monday through Friday, with occasional Saturdays based on need — designed to support productivity without burning out our team.
• Performance-Driven Growth – Success here is measurable and rewarded. For a COO, this means leading in an environment where operational efficiency and smart decision-making directly fuel growth and opportunity.

CORE VALUES:

• CARING: Be Respectful, Treat Everyone as Family, Back Each Other Up
• AMBITIOUS MINDSET: We are Innovative, Passion for Learning, Strive To Be The Best
• SOLUTION MINDED: Be Resourceful, Face Challenges Head On, No Problems, Just Solutions
• TAKE OWNERSHIP: Transparent Communication, No Excuses, Take Pride In Your Work - Simplify Shit. Understand Shit. Get Better.

Salary: Base salary of $90k–$110k, with incentive opportunities (up to $150k total comp) to be defined collaboratively with leadership.

Benefits: PTO, Holiday Pay, Employee Discounts, Bonuses, Fun Events, and an opportunity to help us build our future benefits and comp package together. 

  From Foundation to Finish—Shape the Future of Remodeling with Us! Apply today!