Account Compliance Manager

OBJECTIVE

The Account Compliance Manager (ACM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The ACM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The ACM must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

ESSENTIAL FUNCTIONS:

1. Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.

2. Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

3. Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.

4. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

5. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

6. Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

7. Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

SCHEDULE:

4pm-1am

Monday-Friday

EDUCATION:

High school diploma required or equivalent experience in commercial janitorial services industry.

EXPERIENCE:

Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.

Strong planning, organization skills, and attention to detail.

Excellent communication and interpersonal skills.

Must be innovative and strive for continuous

City Wide Facility Solutions has been nominated as a BEST PLACES TO WORK for Cincinnati and Dayton - 3 years in a row as well as receiving the Better Business Bureau's (BBB) Torch Award for ethics! Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, 2 paid floating holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory based opportunity and mileage is reimbursed at $ 0.625/per mile.

About Us/Culture

• We are a dependable and positive organization built on a foundation of trust.
• Our work environment is healthy, supportive, dynamic and collaborative, allowing everybody to bring their best self to work every day and promotes growth and development.
• We are fast-paced and challenging.
• Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.
• Family-oriented, flexible, and accommodating to employees’ needs.