Customer Experience Coordinator (Relief) - Costa Mesa, CA
Skills
- Advanced computer and practice management software proficiency.
- Strong verbal communication and multitasking skills.
- High emotional intelligence and adaptability in high-pressure situations.
- Exceptional organizational skills and attention to detail.
Responsibilities
- Answer incoming calls promptly and manage customer communications via email, text, and phone.
- Greet customers warmly, facilitate check-ins, and assist throughout their hospital visit.
- Monitor and optimize customer wait times and workflow efficiency within the hospital.
- Handle customer complaints empathetically and resolve them promptly.
- Process payments and maintain accurate customer financial records.
- Engage customers during wait times and update clinical teams with relevant feedback.
- Educate customers on end-of-life care options and follow up post-visit.
- Identify and create personalized, memorable customer experiences.
Benefits
- Competitive pay range $19-$25 hourly based on experience.
- 401K plan with company matching.
- Health, vision, and dental insurance coverage.
- 10 weeks paid parental leave at full salary.
- Unlimited continuing education opportunities.
- Flexible work schedules promoting work-life balance.
- Employee pet discounts and stocked hospital snacks.
- Company contests, outings, retreats, and referral rewards.
Average salary estimate
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