Customer Experience Coordinator - Chelsea, NYC
Skills
- Strong verbal communication and interpersonal skills.
- Advanced proficiency with computer programs and practice management software.
- Highly organized with exceptional attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- High emotional intelligence and adaptability.
Responsibilities
- Answer incoming calls promptly and manage customer communications via email, text, and phone.
- Greet customers warmly, check them in, and announce their presence to the team.
- Monitor wait times and identify workflow bottlenecks to improve efficiency.
- Provide beverages, listen carefully to customer needs, and handle complaints empathetically.
- Process payments and maintain accurate customer financial records.
- Engage customers during their wait and update care teams on customer needs.
- Educate customers on sensitive topics like end-of-life care options.
- Follow up with customers 24 hours post-visit to check on pet care.
- Create personalized, welcoming, and safe customer experiences.
Education
- High school diploma or equivalent required.
- Additional customer service training or related education preferred.
Benefits
- Competitive hourly wage ($18.00 - $27.00/hr).
- 401(k) plan with company match.
- Health, vision, and dental insurance coverage.
- Paid parental leave (10 weeks at 100% salary).
- Unlimited continuing education opportunities.
- Flexible work schedules for work-life balance.
- Employee pet discounts and hospital amenities like snacks and groceries.
- Company-wide contests, outings, and retreats.
- Referral rewards program.
Average salary estimate
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