Customer Experience Coordinator - Philadelphia, PA
Skills
- Strong verbal communication and interpersonal skills.
- Advanced computer proficiency and experience with practice management software.
- Excellent organizational and multitasking abilities.
- High emotional intelligence to read and respond appropriately to different situations.
- Professional and approachable demeanor.
Responsibilities
- Answer and manage incoming customer communications promptly and warmly.
- Greet and check in customers, monitor wait times, and improve workflow efficiency.
- Address and resolve customer complaints empathetically and proactively.
- Collect customer feedback and share positive insights to improve service.
- Process payments accurately and maintain customer financial records.
- Engage with customers during wait times and update clinical teams on customer needs.
- Educate customers on treatment options and provide post-visit follow-up communications.
- Create personalized customer experiences and celebrate special moments.
Education
- High school diploma or equivalent required.
Benefits
- Industry-leading compensation.
- 401K with company match.
- Health, vision, and dental insurance.
- 10 weeks paid parental leave at 100% salary.
- Unlimited continuing education opportunities.
- Flexible work schedules promoting work-life balance.
- Employee pet discounts and stocked hospitals with snacks and groceries.
- Quarterly outings, contests, and company retreats.
- Referral rewards program.
Average salary estimate
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