Online Live Chat Support
Welcome to our team! We are looking for a dedicated and enthusiastic individual to join our Customer Support team as an Online Live Chat Support. In this role, you will be responsible for providing real-time assistance to our customers through online chat. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:
Respond to customer inquiries and provide support through live chat
Assist customers with product information, troubleshooting, and order processing
Resolve customer complaints and issues in a timely and professional manner
Escalate complex problems to the appropriate department for resolution
Maintain accurate records of customer interactions and transactions
Qualifications:
Previous experience in customer service or online support
Excellent written and verbal communication skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Knowledge of CRM software and live chat platforms
If you are a team player with a positive attitude and a willingness to learn, we encourage you to apply for this exciting opportunity!
Full time or Part Time
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days., Working hours - Monday - Friday 9- 5, or flexible you can work anytime of your choice as long as working hours are completed
Average salary estimate
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