Client Support Associate

Are you interested in supporting our customers to achieve happiness?

Do you enjoy collaborating with teams to deliver on goals?

About our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® + AI solution. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government, and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

As an entry-level Client Support Associate (CSA), you will work closely with the account team to support the customer journey and provide excellent customer service. You will focus on maintaining and supporting existing customers in your territory. You will be the primary contact for assigned accounts, responsible for customer engagement activities.

Location: Raleigh, NC On-Site

Responsibilities

• Serve as the main point of contact for customers and handle escalations.

• Understand each client’s setup, product portfolio, and service expectations.

• Coordinate with internal Customer Operations teams to ensure ongoing service and support.

• Align customer success efforts with client and organizational goals.

• Collaborate with the account team to manage billing, invoicing, ID requests, sales or training support, renewal activities, and advocacy for customer accounts.

• Monitor customer usage and adoption.

• Support Relationship Managers with demonstrations, presentations, and account planning.

• Map relationships and contacts across customer accounts and engage new contacts to help with account expansion.

Requirements

• Be a recent graduate with a bachelor’s degree in business or a related field.

• Demonstrate solid communication, consultative, and relationship-building skills.

• Be highly organized, with the ability to manage complexity and multiple tasks.

• Demonstrate the ability to work both independently and collaboratively as part of a team.

• Be a proactive, analytical, and strategic thinker who adapts to different client needs.

• Experience in customer service, customer success, account management, or sales is advantageous.

• Familiarity with customer relationship and sales tools such as Salesforce, Gong, or similar platforms is a plus.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption, and surrogacy benefits

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary

$58,000/ year

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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