Support Specialist - (Remote - US Based)

Job Summary 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents. Togetherwork’s business lines provide software and payment solutions to a range of groups, including camps, fraternal organizations, museums, nature centers, pet services, universities, and zoos! 

The business line being supported in this role provides software solutions to traditional overnight camp and retreat centers, as well as college athletic camps around the nation. You will be supporting a powerful, cloud-based camp management software that streamlines clients' operations.  The software provides online registration and delivers a host of integrated tools to manage everything from health centers, HR, accounting, point of sale, and reservations. This includes providing camps with parent engagement via custom apps, digital notes to campers, and photo tagging of campers.   

We see our team as a family and since we work with camps, we also like to have fun!  You’ll find that we love getting to be a part of our camp partners’ missions.  It’s exciting to know that we help make a positive impact on hundreds of thousands of kids' lives each year! 

Who you are 

A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs. The right individual will be comfortable answering both process (how-do-I?) and business (how-should-I?) inquiries and requests. Their role is to ensure that the customer is successful using our product and that they have a great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth. This is a remote position. 

Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira) 
• Assisting clients across multiple products 
• Working with Product and Development teams to help improve the product and deliver solutions to clients 
• Documenting frequently asked questions and preparing knowledge-based content 

Requirements  

• Outstanding written and verbal communication skills 
• Strong multitasking and organizational skills 
• Proven proficiency in problem solving 
• High EQ and empathy  
• Curiosity and a passion for learning 
• High capacity/not easily overwhelmed  
• Comfortable following standardized processes 
• Portray high level of professionalism and confidence to clients  
• Technology proficient  

Preferred

• Experience with customer support teams and processes 
• An understanding of the Software Development Life Cycle 
• Experience with issue ticketing systems such as Jira and Zendesk 
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper) 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000 - $45,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Note: This role is supporting our Camps Vertical Solution https://www.togetherwork.com/vertical-solutions/camps/