Collections Specialist

Collections Analysts are members of a customer’s support team and part of the Customer-to-Cash organization.  Advocates for customers, they are the single point-of-contact for external and internal customers, ensuring each one’s back-office needs are properly translated, understood and carried out.  This role is a tireless champion for our customers delivering the best possible experience with every contact.

Specialists in order-to-cash processes, Collections Analysts are obsessed with their customers and liaise with sister groups like Billing, Cash Applications and Order Management to ensure both requests and complaints are identified, communicated, tracked and fulfilled quickly and accurately assuring the timely payment of TR’s accounts receivable.  Failure is not an option.

About the Role

• Diligently and independently manage an assigned portfolio of customers ensuring there are no barriers to timely payment of open balances
• Regularly generate, analyze and monitor data to identify positive and negative trends, taking corrective action wherever needed
• Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
• Timely reconciliation, research, analysis and decisioning of deductions and disputed items, short/over-payments.  Negotiate disputes to resolution and document root cause/s
• Identify and resolve order-to-cash root cause issues that impede invoicing, collections and dispute resolution. Includes initiating and driving cross functional resolutions
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives
• Keep management apprised of unusual or non-standard issues and escalate when appropriate
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations 
• Active participation with driving results to meet individual, team and department objectives
• Follow and enforce proper accounting and controls methods, policies and principles at all times 
• Other tasks/projects as needed

About You

• BA/BS in Accounting, Finance, Economics or Business or equivalent experience
• Minimum 2-3 years high volume Shared Services operations in a publicly traded company.  Collections or Accounts Receivable, preferred
• Working knowledge of US, Canadian and European accounting and bankruptcy controls and laws
• Strong Excel skills are required, including pivot tables, v-lookups, formula building and sorting of data
• Excellent verbal and written communication skills, including spelling and grammar.  Ability to articulate a position clearly and succinctly with persuasion and respect to anyone at any level
• Strong organization and attention to detail without losing focus of the “big picture”
• Excellent analytical and problem-solving skills
• Thrive in a fast paced, ever-changing environment with the ability to stay focused and manage time to ensure that goals are consistently met or exceeded
• Highly motivated self-starter who can work well independently and in a team environment
• Experience in SaaS industry, preferred

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,000 - $104,000.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.


About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.