Revenue Operations System Administrator

About Tennr:

Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.

Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreessen Horowitz, Foundation Capital, The New Normal Fund, and other top investors.

Key Responsibilities

• CRM Administration: Own and manage our GTM tech stack - including Salesforce, DealHub, Gong, Outreach, Monday.com - to ensure optimal configuration, data integrity, and workflow automation across sales, marketing, and customer experience.

• Process Improvement & Automation: Continuously identify and implement opportunities for operational improvement, leveraging automation (e.g., custom flows and cross-platform integrations) to increase efficiency and reduce friction across teams.

• Data Analytics & Reporting: Create and maintain analytics layer (dashboard and reports) across the entire GTM tech stack, based on reporting needs for each function.

• Cross-functional Collaboration: Collaborate with Finance, Sales, Marketing, and Post-Sales teams to ensure smooth workflows, consistency in data, and alignment on GTM processes.

• User Management: Manage user accounts, roles, permissions, and access controls within GTM tech stack.

• Documentation & Training: Create and maintain documentation for processes & configurations related to GTM systems and train end-users on functionalities and best practices

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 3+ years of experience with CRM system administration (both Hubspot and Salesforce), including configuration, reporting, and integration with other business systems.

• Salesforce Administration Certification is a big plus.

• Experience creating architecture and process flow diagrams and documentation

• Proficiency in data analysis, reporting, and business intelligence tools (e.g., Tableau, Power BI are a plus).

• Ability to collaborate cross-functionally teams and communicate complex data in an understandable way

• Excellent problem-solving skills, attention to detail, and the ability to execute in a fast-paced environment

• Proven track record of driving operational improvements and efficiencies through CRM and system enhancements.

Additional Info

This is an in-person role in our NYC office and reports to the Revenue Operations Manager on the Business Operations team.

Why Tennr?

• Drive Impact: Be a critical part of helping us build an exceptional team as we transform healthcare

• Develop Operational Expertise: Learn the inner workings of a fast-paced recruiting engine and grow with the function

• Innovate with Purpose: Join a high-caliber team leveraging AI to solve real-world problems in healthcare

• Be Rewarded: Receive a competitive compensation package, including equity, top-tier benefits, and 401(k) match

• Collaborate & Connect: Thrive in our vibrant Chelsea office (4 days/week onsite preferred)
  

Benefits

• New, spacious Chelsea office

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave