Manager, Operations & Strategic Support - job 4 of 15

Manager, Operations and Strategic Support   

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Merchant & Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant & Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries representing over $300B+ of charge volume. Our vision is to be the partner of choice to drive global commerce. Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.

This position will report to the VP of GCG Strategy and Operations and support critical operational and strategic initiatives. The successful candidate will be responsible for streamlining business operations, managing risk events end-to-end, and supporting strategic projects. This is a fantastic opportunity to be part of a global organization, develop a broad knowledge of the Merchant business, and develop strategic thinking.  

We would love to hear from you if:

·       You enjoy solving complex problems and understanding how things work. You can break big thorny problems into small, digestible pieces and find creative ways to solve for it.  

·       You love working with all types of people and energized about different perspectives. You build strong relationships with partners, manage conflicting viewpoints in diverse teams and orient partners to joint outcomes.

·       You love to roll-up your sleeves and get things done. You take ownership for your work and enjoy making a clear impact on the business.

·       You are customer-centric and use data/insights to inform your recommendations. You can think through recommendations from multiple customer lenses.

·       You are comfortable operating in an ambiguous environment with a bias for action.  

Key Responsibilities:

·       Manage projects end-to-end including creating project plans and process documentation. This includes managing OREs and ensuring we meet all timelines.

·       Become a subject matter expert for a portfolio of critical business processes/initiatives.  Initiate new ideas and processes to improve governance and controls.

·       Create tools and trainings in support of operational & strategic initiatives.

·       Create and manage reporting, presentations, and scorecards.

·       Be the day-to-day liaison with key operational, compliance, and risk partners to ensure we’re meeting deadlines, advancing longer-term projects, and staying informed.

·       Support Vice President in Strategic projects, as needed.

Qualifications:

·       Minimum 6 years of project management, risk, product, and/or strategic consulting experience

·       Strong project management skills and comfortable with managing multiple priorities with tight deadlines

·       Strong communicator with the ability to succinctly and logically convey complex processes/problems to a range of audiences

·       Ability to manage and influence stakeholders across different teams and geographies

·       Strong strategic acumen and desire to get to the root cause of issues

·       Brings a self-starter mindset with proven ability to learn new domains quickly

·       Flexibility in working across global time zones, as needed (~30%). Experience working in a global team, a plus. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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