Director of People Operations

Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it one time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Tennr is based in New York City and is backed by top-tier firms including Andreesen Horowitz, Lightspeed Venture Partners, IVP, ICONIQ and Google Ventures.

Role Description

We’re hiring a Director of People Operations to build and scale the systems, policies, and programs that support our team from offer acceptance through every stage of their growth at the company. This role reports to the VP of Business Operations and is responsible for owning the infrastructure behind onboarding, performance, compensation, compliance, and culture—ensuring we run a high-trust, high-clarity, high-performance environment.

This is a strategic and execution-heavy role. You won’t own Recruiting, but will partner closely with Talent Acquisition to ensure a seamless transition from candidate to employee. You’ll work across functions—especially with Finance, Legal, and leadership—to design systems that are simple, durable, and built for scale.

The right person is pragmatic, systems-minded, and deeply people-oriented. You care about building a company where top performers can thrive—and you know that requires operational excellence, not just good vibes.

Responsibilities

• Build and continuously improve the systems that support onboarding, performance, compensation, and compliance across the company.

• Own and operate core HR infrastructure, including our HRIS, internal policies, and employee lifecycle processes.

• Design and run performance management and leveling frameworks in partnership with department leads.

• Maintain compensation bands and lead annual merit reviews and pay equity audits in collaboration with Finance.

• Track and improve employee engagement through surveys, internal comms, and cultural programs.

• Partner with execs on org design, headcount planning, and sensitive people decisions.

• Enable managers through training, resources, and direct support on feedback, performance, and employee relations.

• Collaborate with Legal, Finance, IT, and Recruiting to ensure people programs are coordinated, compliant, and effective.

Candidate Qualifications

Required

• 6+ years of experience in People Operations or HR, including 2+ years in a leadership or ownership role.

• Proven track record of building and scaling people systems in a fast-paced, high-growth environment.

• Deep understanding of performance management, compensation frameworks, and employment law.

• Strong operator—can design, implement, and iterate on processes that are both scalable and lightweight.

• Excellent judgment, discretion, and communication skills, especially in handling sensitive people issues.

• Comfortable partnering cross-functionally with executives, legal, finance, and talent acquisition teams.

Nice to Have

• Experience in a startup or early-stage environment where systems were built from scratch.

• Experience with Rippling is a big plus.

• Familiarity with international employment compliance and distributed team dynamics.

• Strong analytical skills; able to use data to inform decisions and track the health of people programs.

• Background in or exposure to internal communications, L&D, or DEI program design.

Why Tennr?

• Drive Impact: Play a crucial role in Tennr’s growth by ensuring the seamless execution of vital business development and partnership operations.

• Accelerate Your Growth: Develop valuable skills and gain experience within a rapidly scaling company at the forefront of healthcare technology.

• Innovate with Purpose: Join a passionate, high-caliber team leveraging cutting-edge AI to fundamentally transform healthcare.

• Be Rewarded: Receive a competitive compensation package, including generous equity, top-tier healthcare benefits, and a 401k match.

• Collaborate & Connect: Thrive in our vibrant NYC Chelsea office (4 days/week onsite preferred) with opportunities for occasional travel.

Benefits

• New, spacious Chelsea office

• Unlimited PTO

• 100% paid employee health benefit options

• Employer funded 401(k) match

• Competitive parental leave

Ready to Drive Operational Excellence and Support Healthcare Innovation? If you are a highly organized, execution-focused professional passionate about supporting impactful partnerships and business development initiatives in a fast-paced, innovative environment, we want to hear from you. Apply today to help Tennr redefine healthcare through cutting-edge AI and effective collaborations!