Director- Service Advantage Center Lean Value Stream Transformation, Med Surg Americas, Hybrid– San Antonio, TX

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Director- Service Advantage Center Lean Value Stream Transformation, Med Surg Americas – Hybrid – San Antonio, TX

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

The Director of Lean Value Stream (LVS) Transformation leads the Service Advantage Center Systems, Continuous improvement, and transactional Customer Experience teams. This strategic role is instrumental in driving organizational transformation across the entire order and support value streams to achieve net revenue growth, enhance customer experience, and optimize operational effectiveness across the full Field Service and Advantage Center functions for our Americas organization and in collaboration with our commercial, IT and finance partners.
 

As Director of LVS Transformation, MedSurg Americas, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Operational Leadership

• Develop and execute strategies that align with company and departmental goals.
• Lead planning, budgeting, and decision-making across key operational functions.
• Solve complex business challenges through data-driven analysis and structured prioritization.
• Drive enterprise change management and build a culture of agility and accountability.
• Set and track performance metrics to ensure measurable progress and impact.

Service Systems & Automation

• Design scalable system enablement strategies to support operational growth and innovation.
• Drive workflow automation and process improvements to enhance efficiency.
• Collaborate with IT and Digital teams to align road maps and ensure on-time delivery.
• Guide development of business requirements and lead quality assurance for solution rollouts.
• Ensure platforms are adaptable to future needs and emerging opportunities.

Continuous Improvement (Lean / Everyday Solvers)

• Lead the operational improvement roadmap, prioritizing high-impact initiatives.
• Build a strong CI team and train employees across levels in Lean methodologies.
• Leverage data and analytics to drive insights and targeted improvements.
• Implement Lean tools to reduce waste, improve flow, and optimize performance.

Customer Success:

• Champion a customer-centric culture by embedding the voice of the customer across the organization.
• Build and lead a customer success team focused on improving outcomes, value, and experience.
• Translate customer insights into strategies that drive adoption, retention, and seamless engagement.
• Align business KPIs to reflect customer success metrics and priorities.

 
Cross-functional Collaboration:

• Lead enterprise-wide initiatives to align strategy and execution across diverse functions.
• Facilitate stakeholder alignment by promoting transparency, shared accountability, and cohesive teamwork.
• Leverage cross-disciplinary expertise to drive innovation, problem-solving, and break down organizational silos.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field AND

15 years of proven experience in leadership roles overseeing transactional operations and transformation efforts

OR

• High School Diploma/GED AND 19 years of proven experience in leadership roles overseeing transactional operations and transformation efforts

In addition to the above requirements, the following are also required:

• Certified Lean Six Sigma Champion with a focus on transactional environments.
• Extensive experience in leading and managing Project Management Office (PMO) initiatives, including strategic planning, governance, and execution of complex projects, ensuring alignment with organizational goals and successful delivery of project outcomes.

Additional qualifications that could help you succeed even further in this role include:

• Master’s Degree from an accredited institution.
• Experience in the medical device industry
• Demonstrated track record of success in driving revenue growth and enhance operational effectiveness and efficiency.
• Strong analytical skills with the ability to translate data into actionable strategies and initiatives.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to [San Antonio, TX at least 4 days per week)

Travel: May include up to 25% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in a country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $222,044 - $271,387, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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