Customer Support Engineer I (Hardware)
Skills
- 0-2 years of application support experience
- Experience in production, application, or product support
- Ability to learn employer-specific software quickly
- Strong problem-solving skills
- Effective written and verbal communication
- Capability to diagnose application issues
- Willingness to work rotational shifts
Responsibilities
- Take ownership of customer issues and resolve them through diagnosis and troubleshooting
- Research and identify solutions to system issues
- Escalate unresolved problems following standard procedures
- Understand the application functionally and technically
- Use internal/external resources to provide accurate technical solutions
- Log all issues properly and manage multiple open cases
- Prepare accurate and timely reports
- Document technical knowledge in notes and manuals
Education
- High school diploma or equivalent required
- Associate or Bachelor’s degree in related technical field preferred
Benefits
- Competitive compensation and stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Unlimited paid time off and parental leave
- Free snacks and beverages
- Work with industry-leading tech experts
- Dynamic, collaborative startup environment
- Open, transparent culture encouraging innovation
- Opportunities for career growth and development
Average salary estimate
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