IT Organizational Change Manager

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Closing Date:

06/19/2025

Type of Position:

Administrative StrategyNo

Job Type:

RegularNo

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Support Services

Summary of Job Duties:

The IT Organizational Change Manager (OCM) leads the people side of technology and organizational changes, focusing on preparing, supporting, and equipping employees to adapt effectively. The OCM develops and implements change management strategies and frameworks to maximize adoption of technological changes while minimizing resistance. This role involves managing complex organizational dynamics and addressing potential challenges proactively.

Reporting to the Associate Chief Information Officer for Service Management, the OCM collaborates with the Office of the CIO, campus change managers, project managers, and other teams to ensure effective end-user engagement throughout the change process.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree from an accredited institution or equivalent professional experience

Applicable equivalencies may be considered on the above qualifications. 

• At least two years of experience supporting strategic change initiatives in IT, preferably in Higher Education

• Familiarity with PROSCI or similar change management frameworks

• Ability to work independently and manage multiple projects

Preferred Qualifications:

• Demonstrated ability to work effectively with stakeholders at all organizational levels

• Proven success in overcoming resistance and building commitment to change

• Knowledge of institutional technology tools, data analytics, and reporting

• Understanding of IT delivery life cycles and associated processes

Knowledge, Skills, and Abilities:

• Knowledge and understanding of a higher education organization, including goals and objectives, and policies and procedures

• Knowledge of project management principles, business case development, and organizational change management

• Exceptional written and oral communication skills

• Comfort with ambiguity and responsive to changing circumstances

• Strong service focus and stakeholder engagement skills

• Analytical, troubleshooting, and organizational skills

• Ability to self-start and create effective project plans

• Ability to manage competing priorities and a wide range of stakeholders

• Ability to work independently and solve problems with limited supervision

• Ability to provide direction and use interpersonal influences to gain goal alignments with results versus activity-oriented outcomes

• Ability to have a positive attitude and a proactive and creative approach to problem-solving

Additional Information:

$86,355.00 - Commensurate with education and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusCrystal Ellis, Strategic Talent Acquisition Specialist, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes